Refund Policy
This policy sets out the conditions under which refunds may be requested and processed at Probex.
1. Eligibility
Refunds may be considered in cases of improper charges, processing errors or situations expressly provided for by law.
Losses arising from market operations carried out by the user are not refundable.
2. Request
The refund request must be sent to the support email, with the information and supporting documents necessary for review.
3. Review time
Requests are reviewed individually and answered in the shortest time possible. Approved refunds are processed using the same original payment method, when feasible.
4. Chargebacks
The user must contact support before initiating a chargeback with their bank or card issuer. Improper chargebacks may result in account suspension.
PROBEX HOLDINGS LTD, registration number PBX-2026-1148, with registered address at Atlantic Business Centre, Suite 804, Independence Avenue, Charlestown, Nevis.
Payment transactions are managed by:
PROBEX FINANCIAL SERVICES CY LTD, registration number HE581937, with registered address at Themistokli Dervi 48, Financial Plaza Tower, 7th Floor, 1066 Nicosia, Cyprus.